Knowledge in context
Bring relevant source material into each task, so responses reflect the information your business relies on.
AI agents
Give intelligence a useful job.
Agents shaped around a clear task, connected to your knowledge and designed to work with your people. Start with the workflow, then build the intelligence around it.
Discuss your use caseA focused agent workflow
Understand the requestA clear goal and relevant context
Consult your knowledgeFind and reference source material
Prepare the actionFollow the agreed workflow
Ask for approvalYour team makes the decision
ReviewIllustrative workflow. Implementation varies by use case.
Practical capability
From a good answer to a better workflow.
Defined actions
Connect agreed tools and workflows to prepare drafts, create checklists or route requests to the right team.
Deliberate boundaries
Define when an agent can proceed, when it should ask a question and when a person needs to take over.
A workflow you can follow
See the next step take shape.
Try a sample scenario to explore how context supports an agent’s response.
Knowledge in actionYour context. A clearer next step.
You
Can a customer change their delivery address after ordering?
Find knowledgeBuild contextPrepare action
See how a question becomes an informed next step.
People approve the important steps.
Start with the right question
What makes a good first use case?
A useful pilot has a repeatable task, a reliable knowledge source and a clear way to decide whether it helped.
A specific, recurring business task
Source material your team can review
A defined outcome and success measure
A clear owner for questions and exceptions
Before you begin
Agent questions.
Will an agent make decisions without us?
Decision boundaries are part of the design. The pilot scope should specify which tasks can be automated and which need review, especially actions that affect customers, payments or access.
Can agents use our existing tools?
Potentially, where appropriate APIs, permissions and infrastructure are available. We assess feasibility and agree the integrations and access boundaries before implementation.
How do you evaluate an agent?
We agree a representative task set and success criteria with you. Evaluation can include source accuracy, task completion, handling of missing information and correct escalation to a person.